Misleading Information and Mishandled Refinance Application
I applied to refinance my condo, and on the first day the loan officer told me I needed to pay a $400 appraisal fee. He specifically said that if the loan didn’t go through, the fee would be reimbursed. After three weeks, they informed me the loan was denied due to an issue with my HOA’s master insurance, something I have no control over as a condo owner. When I asked for my $400 refund, the loan officer suddenly claimed they “don’t do that.” I reminded him of our original conversation and asked him to review the recorded call, since all calls are supposed to be recorded. I also questioned why they didn’t verify the HOA insurance before ordering the appraisal, which would have prevented this situation entirely. Because of the misinformation, poor communication, and refusal to honor what was promised, I will never return to this company for any type of loan.