No Customer Service, Fail to deliver
These guys used to be good but towards the end of last year the wheels started falling off and there would be items missing from my order. Roll forward to 20th January this year when my order, that they'd taken payment for, didn't even arrive. It was to contain extra items to compensate for ones not previously sent. The value of what should have been sent is approx $370. Since then I've had no customer service, I've sent 3 emails and one web contact form in the last 2 weeks, web chat times out with no response. There is absolutely no customer service. 2 days after they failed to deliver my order another payment came out, that next order had an item missing. Somehow my regular subscription for 24 meals had been reduced to 23 meals and I was charged for 24. Again another email, still no response. I've been a customer for 2 years ordering for an elderly man as it was better than 'meals on wheels'. I even wrote a glowing review that was probably on this site. My business is worth 11K annually but it looks like I'm taking it elsewhere. I do not recommend them. The food is good but the customer service and order fulfilment is terrible.