My purchase was made on Dec 07,2023
My purchase was made on Dec. 7th a receipt of ($38.98) was provided. Dec. 12th. I sent a email to inquire of the date of arrival. I received an email with a international tracking number. And instructions to check with my local postal office. As well as, to wait 5 to 7 more days, if not received then contact them again. I did such, still no package. I sent an email asking to provide me with which local postal service they used. When they were unable to do so, I requested a full refund and cancellation of the order. They claimed it was delivered to my address and ask me to check my mailbox. I replied, the product I purchased would not fit in the mailbox. My security camera does not show any delivery that week. I ask, which day and time? No replied to that question. I was constantly, being told to wait another 5 to 7 days. Each time I ask for someone to call me. Not one reply about calling, nor did I receive a call. I just want a full refund. They offered me 60% refund to continue to wait for the delivery. I said, no. I would like a full refund. Below is the recent email I received. ---------------- Dear customer, Sorry to keep you waiting, we have submitted your refund request. Please kindly wait for 5-7 more business days. If you still do not receive it,please feel free to contact us anytime. ---------------- It is now Jan. 29th and no product or refund. Beware....