Refund received.
After some back-and-forth (16 emails), the company has processed my refund for an irregular shape rug purchase. While the resolution process wasn't as prompt or seamless as I'd hoped, I do appreciate that they were responsive and eventually addressed my concerns and issued the refund. It's not a perfect experience, but I'm glad to have the matter resolved. I suggest that the company is transparent or finds a way to solve the issue of the shipment coming directly from China, which makes the return of the product difficult and expensive. Some of us buy things from new providers only when we know the return and refund could be easy. It's not necessarily the company's fault, but logistically, it is complicated, and the process can be frustrating from both sides. I want to be kind and positive with this review but also honest. I'm glad this was resolved; I wish it would've been easier for both sides. Buy consciously.