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Appliances Connection

Nothing but problems.

I ordered a range that was "in stock" August 6, 2023. After a week I called and they said it wouldn't arrive until October. I called in October and it was changed to December. I called in December and it was changed to January. I would have cancelled my order way earlier, however only 1 company manufactures a range that will fit in our kitchen and it was available through appliances connection. The range was finally delivered on 1/25/2024 after 6 months. I added old range haul off and new range install to my order. The people who dropped the new range off were very hurried and no one decided to notify me that my range didn't come with plug, only bare wires hanging out the back, because it's a "European model." I tried to ask the installers what I needed to do get this thing setup, and they didn't speak English and were unable to answer my questions. I called appliances connection and they said that I would need to get an electrician to install a plug on the bare wires hanging out of the back of range. So, I did. Once the range was successful plugged in, we noticed an odor or gas, which was installed by appliance connection. The oven is now working, but the gas range top will not light. Turns out, Appliances Connection installed the gas line improperly and it's leaking gas between the gas line and the range. I called them about this and opened a work order and haven't heard back in 3 days. As it sits today, we are 6 months past my order date, I have non working range because of an improper install, and I had to pay an electrician to install a new plug on the bare wires hanging out of the unit, which no one let me know about.

2024-01-31