Didn't arrive as planned. Extremely poor customer support. Had to throw out 3 meals when they arrived due to bad packaging concerns.
Reading the reviews it seems like I'm not the only person upset with Macros in January 2024. My first ever order with them. It didn't arrive when expected. I contacted their support team via email. No response for a week. In my email I said please let me know of it is coming in next X days and if not please refund me. Their reply a week later was that they had logistical issues and delays responding to customer support requests. They said they were arranging delivery the following week and asked if that was ok. I replied that it was not ok, I actually didn't want pre-made meals that week and asked for a refund instead. They still haven't replied. I received the meals that I didn't want. I couldn't catch the delivery person to ask them to return to sender unfortunately even though I ran out as soon as they rang the doorbell. I couldn't eat 3 of the meal because one had a cut in the packaging, one chicken based meal the packaging was bulging which is a sign of bacteria, and the third when I went to open it I realised wasn't completely sealed. When cancelling the subscription I couldn't find any way to cancel it without having to go into every meal type and cancel it per meal which was time consuming and frustrating. Warning all my friends against this brand as this has been an awful experience and I feel I've been unfairly treated by this company.