The performance of Simba Broadband
The performance of Simba Fibre Broadband has been disappointing. I am unsure whether the issue lies with the Simba server or with the router device (D-Link BE7200). Even when sitting just one wall away, the audio during calls is intermittent, and the same happens when streaming on social media platforms. It is also difficult to find the right customer service contact through the website. I would, however, like to sincerely thank Ms. Syah at Pasir Ris Mall for her excellent support. She helped me create a service ticket, which finally connected me with the appropriate support teams. The first-level online support team was unable to resolve the issue. The second-level team managed to improve the performance somewhat, but the connection quality is still not as good as another service provider we used before. We hope Simba can improve their service because we just made 2-year contract.