WIWing Heong BBQ Meat★★★★★
Urgent Complaint Regarding Lack of Communication and Poor Service
I am writing to express my extreme disappointment with the lack of communication and poor service I have experienced with your company, Wing Heong.
Despite multiple attempts to contact Mr. Chin and Amy, the designated persons in charge, I have not received any response to my emails. This lack of communication has persisted since February 3, 2024, and continues until today.
I am deeply frustrated by the lack of professionalism and attention to customer inquiries. It is unacceptable that no effort has been made to acknowledge or address my concerns.
I expect better from a reputable company like Wing Heong, and the current level of service falls far below my expectations. As a valued customer, I deserve timely and respectful communication.
I urge you to investigate this matter promptly and provide a resolution to address the ongoing issues with communication and service quality.
I look forward to your prompt response and action to rectify this situation.
2024-02-20
WIWing Heong BBQ Meat★★★★★
very disappointed
I hope this message finds you well. I am writing to express my dissatisfaction and frustration with the recent order I placed with your company.
When I ordered bakkwa, the delivery date was explicitly stated as February 4, 2024. However, to my surprise, the items were delivered earlier without any prior notification or update. It was only when I received a DHL email that I realized the change.
Upon noticing this, I promptly reached out to your customer service via email and live chat, clearly stating my preference for the originally agreed-upon delivery date of February 4, 2024. Despite my efforts, I received an acknowledgment from your team, but unfortunately, the items were still delivered on February 2, 2024.
This unexpected change has disrupted my plans, and now I find myself in a challenging situation. What adds to my disappointment is the lack of response to my subsequent emails and unanswered phone calls seeking clarification and resolution.
I understand that circumstances may arise, but effective communication and adherence to agreed-upon terms are crucial in maintaining customer satisfaction. I urge you to look into this matter urgently and provide a satisfactory resolution.
2024-02-05
