Falsely advertise ability to recycle fabric scraps
Honestly ridiculous. They used to take fabric scraps of all kinds from home sewers but have recently stopped and not put out any sort of announcement. I purchased bags months ago super excited to fill with scraps so they could be down cycled but now the new product description says they can’t. I’ve told many people about the bags and bought another three pack to keep filling, but when I found out I reached out to cancel because 80% of the bags I now have full will have to sorted out since they no longer take scraps and so I don’t need another 3 pack. I requested a refund and got the same cookie cutter answer about how they are non-refundable and final sale, which is ridiculous since the bags haven’t even shipped yet… just cancel and don’t ship the bags, not super complicated. I understand if your recycling partner has changed and you can’t take scraps anymore, but advertisement highlight how you can put scraps in there and now all of a sudden you can’t, so it feels like false marketing. I also don’t think I’d be this upset if customer service had been helpful at all rather than the same bucket answer that has no thought or concern for the customer at all. Very frustrating since I’m really just trying to find a place to sustainably recycle textiles and they claim to be that place. I can’t speak as much to recycling garments, so they might still be good for that, but I’m not sure I’ll continue looking to them after this experience.