Worst ever bank in Malaysia
I am an ex-Citibank customer and got stuck with UOB because UOB decided to buy the company and screw it up. I have the worst ever experience with the credit card team. I am not getting any helps from UOB customer service team after 1 secure e-mail and 5 phone calls within the last 2 months so have not choice but to write here. UOB closed my account due to late payment (which occurs as a result of the bad card transition process from Citiibank to UOB) and wrote me an e-mail to say they will refund the excess payments that I made into the account. After responding to the e-mail and rang multiple times, they have not transferred the fund to me. 30 years of relationship with Citibank has just gone down to the drain.