Buyer Protection is a Scam - Fake Signatures Allowed
My order (318966161797) never arrived, and the seller provided a completely fake signature. I provided the official non-delivery complaint from the logistics carrier (Sengi Express). Despite the clear evidence of fraud, DHgate's "analyst" automatically closed my dispute because the order was under $50. The customer service agents (Leaneth and Kent) then told me the ONLY way to get my money back was to beg the fraudulent seller to write an agreement statement. The seller explicitly replied "NO", yet DHgate refuses to step in, stating their "hands are tied". This means their Buyer Protection policy is a complete lie. If a seller commits fraud, DHgate will just give them your money and close the chat in your face. Absolutely disgraceful UPDATE: DHgate replied to this review telling me to go back to the Live Chat. This is an absolute joke. I just came from the Live Chat, where your agents (Kent and Leaneth) told me my dispute is closed and they refuse to help me unless the scammer agrees to refund me! Stop redirecting me in circles to your useless bots. Step up, honor your Buyer Protection, and have a real Higher Management supervisor review order 318966161797 manually. UPDATE 2: I went back to Live Chat as instructed by DHgate's Trustpilot reply. It was a joke. The agent ("Kent") refused to transfer me to a manager, refused to help, and literally CLOSED THE CHAT IN MY FACE. Furthermore, DHgate has intentionally deactivated both their support and resolution email addresses to block customers from escalating fraud. They are purposely trapping buyers with bots and useless agents to protect scammers. Disgraceful.