Dodgy Chinese Company
Ordered an item from this company to use as part of a costume. As the website looks American and the prices were in US dollars I placed the order to arrive when I had a friend staying in the US to reduce shipping and speed up delivery. A week after placing the order I contacted them as I hadn't heard anything, they told me the order was out of stock and was at the factory and could I wait. My friend was only in the US for another week so I said if it couldn't arrive by the 5th September then no. They asked me to wait again but this wasn't possible so as per their websites terms and conditions I asked them to cancel the order, miraculously the next day my item was shipped. I emailed immediately and asked what was going on to just get a fob off email and that a refund cant be made after shipping, as such I told them I would contact my bank and arrange a chargeback. It turned out the company is actually in China, it took almost of week of travelling for the item to even leave China. My deadline of the 5th turned into it arriving in America on the 12th, days after my friend had left. and with no way to access the item. They tried to contest the chargeback saying the item had been delivered and not returned, luckily as I had all the emails and evidence to show I had cancelled the item before dispatch the bank sided with me so I wasn't out of pocket but I will never use this company ever again.