TERRIBLE CUSTOMER SERVICE
They sent like five emails as soon as I put my order through and took their good old time, sending my order for my brakes. They wanted me to confirm the fitment of my brakes, even though I did not need to. Not my fault other people order the wrong things. Then they tried to argue with me about my own car, that they don’t know anything about. They wanted me to confirm my front brake size when I literally told them I had gray brakes, not blue. That’s all they need to know, and they take an extra 2-3 days after the email was replied to, to ship the order out. May rotors I also ordered on the 7th, left on August 13th. I ordered them on the August 7th, with supposed delivery by the 11th-12th. It is August 14th, and I will not have my rotors and wear sensors until at least August 18th. My car has no front brakes at all because the last set of wear sensors I ordered from them are defective. When I said I would cancel the order, they said they would charge me a 20% restocking fee, and I’d have to pay to ship the stuff back. If I don’t accept delivery, I’m not paying for anything to get sent back. They offer no refund, but make it seem like the customer is the issue when they pretty much waste your time getting parts you need and lie. I swear they do this to buy their suppliers time, and if I have 3 day shipping? How are the rotors that were labeled 2:40pm west coast time, not going to be here by Friday which is 3 days later? Do better. And you definitely lost a customer. I’ve ordered brakes from you three times now and it’s been a headache every single time. Half the time you put in an order and they tell you it was back ordered after they said it was in stock because they don’t update their website correctly.