Package processing - No communication
This is a copy of my original review on their main account. I ordered six days ago and received a tracking number straight away. The tracking on their website said it was in transit but if you punched in the tracking number in the courier's website named Yun Express, it says they received the information and the status is "processing". They haven't replied to any of my messages until yesterday, when they replied on their website chat and said they were on the Lunar Year Holiday and just got back and that they asked the Warehouse about my package. They haven't gotten back to me since and the package is still "processing". I suspect they are either waiting to receive the product from another supplier/store (although it was in Stock according to their site) or they will never send it. It would've been much faster and secure if I had ordered through Ebay or Amazon and for about the same price. I'm willing to submit a new review if they decide to communicate clearly with me before I issue a chargeback. Until then, stay clear.