The coat ordered was a large
The coat ordered was a large, it was small looking, needed one size up to XL.. Contacting company I was told to donate coat and another was being sent. This was 1st email, sent 2nd email coat not recieved, no mention extra money to ship. Third email sent on no coat but now my CC was called in by fraud because of unrecognizable name HGUYEN TRUNG HIEU. Got that straightened ou, sent another email and again CC frozen, this time $25 was charged. Got that straightened out, sent another email this time, email back said had to pay $10 for shipping. I declined and advised I wanted my monies back. Again an email from the Company stating they need monies to ship coat. Again declined.. I don't feel it is wrong to want a full refund of money, again I was more than happy to return the small coat, but they cat and mouse with a customer until return time has run out...I have had to shut my CC down on last charge, so no more charges on their end... Ordered Nov 29, 2023, coat recieved Dec 12, has been problematic since then till now...Update Feb 28, still fighting to get coat. Did get a tracking number with my name and info, that a coat was delivered Dec 15th tothe UK. So again msg sent and now they have told me the info on tracking was for a UK order, and they don't show any order from for a coat...What!! They will send me a coat for $10.00. Even after I sent pictures of the coat, info, and the order it's self. I have given up the fight, they need the coat more than my dog does, so they can keep it, and I have also sent word to Amazon to let them know the problems I am having, and had with a company on their website.