Not organic
When I came in the store, I specifically said I was looking for an organic mattress. That's not what the clerk showed me and he did not inform me that I was not purchasing an organic mattress. A mattress with "natural ingredients" is not the same as organic. I did not realized that the mattress I purchased was not organic until I was looking for a shipping update. Not very happy to pay $3500 for a mattress that is not what I was looking for.