Feels absolutely like a sham business…
Shopee Xcover insurance : Feels absolutely like a sham business to me. I thought at first it was a good option to have insurance coverage for the item until I tried to make a claim. The policy states it’s for “full damage protection” and the coverage is 6 months from the day item is received by buyer. Item is a fabric grocery trolley bag and in less than 3 months, the handle got torn off. I had only used it very infrequently. I then proceeded to make a claim, which, by the way is quite cumbersome, and they require some details that may be sensitive to some ( eg: device serial number and such). Video and pictures were provided. A few days later, I received an email informing me that my claim is rejected as the torn off bag handle is considered “cosmetic” only….!!!! No other reasons or explanations given. The handle of a bag that is torn is considered “cosmetic?” I have no words. This should be sufficient to show readers what you’re in for. I started to search online on the reputation of this XCover company and found scathing reviews from angry customers on several websites from different countries as well. Some referred to the company as a scam. I should have done my homework on this company before opting in during my checkout on Shopee. I’m now putting this online to let readers know. Don’t fall for their seemingly enticing “full damage protection” phrase.