Excessive Rescheduling Fees (Sara)
I would like to express my concern regarding the charges for rescheduling my flight. Initially, I was charged a $200 penalty to cancel my flight and the amount was kept as credit. However, when I attempted to reschedule, I was required to pay an additional $300 penalty. Furthermore, I found that the available flight options were quite limited and significantly more expensive than my original flight, resulting in approximately $1100 in extra fees. On the other hand, the employees were patient and answered all of my questions.