What a relief!
Just a few days ago, I used Traveloka to book accomodation in Bali for a holiday in August this year. I clicked send on the payment & had an 'oh s**t' moment about the price being significantly cheaper. I quickly searched Traveloka & came upon this very bad rating on Trust Pilot. I thought my money was as good as gone. I contacted the resort directly straight away & it was confirmed that my booking had be received. This was an absolute relief. Secondly, our child had not been registered as part of the booking & the resort said that we would have to liaise with Traveloka to resolve. Again, I thought given the reviews here, that I would not have any luck. To the contrary, Traveloka customer service via email was almost immediate, there was no language barrier, they were helpful, concise, friendly, professional. So, this review is for the person that maybe questioning their choice to use Traveloka for an accomodation booking. Obviously, we have not fulfilled the upcoming booking but everything looks in perfect order. Phew!