What you see is NOT what you get, buyer beware!
**If you don’t want to read the full review then please note this; if you’re trying to obtain a refund, don’t accept their rubbish ‘ we can only give you 20% and you can keep the product. That’s the best we can do’ nonsense. They know they’re selling products of poor quality, that are not as advertised- this is all just part of their scam, I believe. It’s not acceptable and not what you’re entitled to. You’ll go back and forward A LOT but if you keep pushing, you’ll get a full refund. They also refuse to pay for the return postage, so you’ll probably get to keep the item too. (Not that you’ll want to!) If you need to escalate, go though your bank or PayPal.** Full review: Absolutely awful. As others have stated, the products they sell are cheap imitations and of very poor quality. I ended up having to go to PayPal for a refund after much back and forth with them. Here’s an excerpt from one email I received from Olivenorma; ‘We would like to sincerely apologize for any misunderstanding. We completely understand your frustration and acknowledge that the items you received are faulty and not as advertised. Unfortunately, as per our policy, we are unable to cover the return postage or provide prepaid labels. However, we will gladly process a full refund for your order once the items are returned. Alternatively, if the postage costs are too high for you, we can offer you a 40% refund for the items in question, which is the best we can offer under these circumstances.’ They literally admitted the item was faulty and not as advertised, but refused point blank to pay for return postage. If I’d paid for the return myself, I’d have lost about half of the initial cost of the items to postage; the items I bought were HEAVY, and they’re based in China and I’m in Australia, hence the extremely high cost. As I mentioned, I went back and forward with them many times- they kept upping their crappy lowball ‘this is the best we can do offers’; which was always a partial refund and keeping the items, or, me paying the crazy postage costs to return- then they’d give me my money back. The fact the items are fake/cheap replicas of what’s advertised and their refusal to pay for the return (which meant they were not acting in accordance with my statutory consumer rights), enabled me to open a case with PayPal- so that was something at least! Only once I’d lodged a dispute with PayPal and notified them of this, did they actually make any real attempt to property rectify the situation- by which point it was too late. Their products, business practices and customer service are all awful. Please save yourself from the headache I’ve endured. Hopefully this review can help someone! :) 08/09- response to Olivenorma; My issue wasn’t with the imperfections during the plating process- they were with the fact the items were 3x as thick as advertised; looking nothing like the photos. One also had a large CHIP and a CRACK, both were glued together (when meant to be one solid piece) AND they were advertised as genuine rose quartz (there’s nothing genuine about them). Any steps you took to remediate this situation were taken AFTER PayPal stepped in and refunded me- therefore completely redundant. And you know this. Nice try though.