Terrible Return Policy for Damaged Item
I was sent a “Labubu” that was all scratched on its face - eyes, checks, teeth. Their options for me werr a 30% refund or send it back for a 100% refund. However, they would not pay for or reimburse the shipping costs, which would equal more than the item. They ended up giving me a 50% refund which I felt was entirely unacceptable given the condition of the item, but it wasn’t worth the back and forth. I’ll never buy anything from them again.