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Kat Gay

美国

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Just4kira

Be wary when ordering and talking to customer service.

It took about a month for my order to ship. Once my package reached the US, it made it to me within a week. I did order prescription contacts, so that may have been a factor. However, one set (one-day wear) arrived in the wrong color. I ordered purple and what I received were a brown/gray color. Their customer service has been slow & archaic at best. Using the "chat" on their website is the only way to contact customer service currently. So I used that and instead of being connected to a person, I had to talk to a bot that repeated the same script every time I sent a message. I left my complaint and attached pictures (that I'm assuming weren't looked at.) About six hours later, I finally received a response from customer support via email, where they suggested that I must have selected the wrong color when I ordered. I sent a response and attached the pictures I'd already sent them and am currently awaiting a reply.

2024-02-23