UOB Thailand. Beutiful building but awful service
Visited UOB wealth banking desk in the impressive new UOB HQ on Sukhumvit road Bangkok. The building itself and available wealth banking lounges lounges are impressive. However, my experience in trying to arrange an international transfer bordered on the farcical. It took over an hour and involved at least six staff in addition to the desk clerk I was unfortunate enough to encounter. Staff consistently offered conflicting information and i was asked multiple times for the same basic information. The most egregious examples were being asked for my passport on two separate occasions and being asked for the amount of the transfer four times. Staff seemed to lack basic knowledge of UOB systems procedures and products. I was misinformed on multiple occasions resulting in both frustration and a near complete lack of confidence in the service I was receiving. Communication was awful and the main person "helping" me looked utterly disinterested in fulfilling my needs. Overall my experience was awful and genuinely concerning as I may in the future have a serious banking problem and I now have near zero confidence that I could rely on UOB staff to offer me meaningful and effective help and support when I really need it.