No stars would be more accurate
No stars would be more accurate. If you find the shoes uncomfortable, as I did, beware! There is no paperwork included, so no address to return the item to for a refund. An email complaint elicited the same response as others have found, saying that the expense of returning the shoes (to China presumably) would not be worth it and offering a 10% refund. Life's too short to argue the toss with them, so I am giving the shoes to a charity shop in the hope that someone will find them comfortable, and rejecting the refund in favour of writing this review.