vPost needs bucking up!
I was wondering why vPost had such poor reviews. Now I know. First, the the SingPost app needs to be smarter. It keeps introducing you vPost after you have signed up. And it loves to log you out when you want to retrace. It's a frustrating app that forgets about customer experience. Second, each item shipped costs $4 per 0.5kg plus 'fuel charge' which is 0.70c from Malaysia. Tax is separate. You have 1 month to bundle your items together for shipping. I bought one cheap item costing $1 from ShopeeMY to try out the process and later 2 more items to be shipped together. Surprise! Each item is charged separately! Oh, there's only a 2 to 3% discount for bundling! So for my 3 items, it's ($4+fuel charge)X3. Why is fuel charge charged 3 times when the bundle involves only one shipping to the same address? It's a policy, I was told! How about my discount for first time user? Look for the promo code in the emails (which I couldn't find). And there are time restriction on the promo code, I was told. By that time, I just want to get over it! By the way, the staff on the helpline were very patient. The system and policy (and management) need upgrading. But does SingPost care so far?