If I could give 0 stars I would
If I could give 0 stars I would. AVOID AT ALL COST. I ordered 2 rugs. They emailed me to say one was out of stock and asked me what I would like to do. I replied saying to cancel and refund the entire order. I received no response. 8 days later I received a notification saying that the other item has been dispatched. I emailed again saying I asked for it to be cancelled so why did they dispatch it?! Again no response for a few days. Since then, it’s been a back and forth waste of time, them taking a few days to respond each time with delaying tactics, like asking me to send pictures of the items etc. Now they’re insisting I pay the cost for the returns of the rug which I had asked to be cancelled. They said they didn’t get to the email in time!! I ordered the items on 30/5 and it’s 8/7 now and the saga is ongoing due to their tardy and poor customer service. You’d be better off getting your items from Temu, save yourself the hassle. They’re not even cheap!!!!!