One-star service is to generous — endless delays and unreasonable warranty demands
My Petlibro feeder developed a fault while under warranty. Despite providing the photographs requested, Petlibro continued demanding further videos, fan checks and temperature tests rather than simply arranging for the faulty unit to be returned and inspected. Their latest response appears to be a generic template. It repeats requests for information I have already provided and now says I may have to wait another three business days for a supervisor. Meanwhile, I am having to make alternative arrangements to ensure my cat is fed reliably, which is causing continued inconvenience and additional cost. I have cooperated fully, but the warranty process has become unnecessarily drawn out and increasingly unreasonable. Petlibro appears more focused on creating barriers than resolving a straightforward product fault. Unless this is resolved promptly with a replacement or refund, I will pursue the matter through my credit card provider. Very poor after-sales service and not the level of support I expected from a company selling products responsible for feeding pets.