The worst online shopping experience
The worst online shopping experience. I received the wrong shirt in an package that was unidentifiable. Nothing on it says moongor and I had no idea who it was from. A week later I get an email from moongor asking how I liked my purchase. After going back and forth for a few days of me saying I hadn't received it and them telling me it was delivered, I finally realized the mystery shirt and package was from them as they were able to retrieve photos of the package at my door. Okay, so that clarified the mystery package however the shirt I recieved was not the one I ordered. I am currently going back and forth with this company on a return/refund. First they were arguing with me about the item, saying they sent what I purchased. This was after I sent them a photo of the item I received which is a completely different style and color than the item I ordered. Now they are not standing by the return policy on their website of them footing the return shipping for an incorrect item. They are telling me I need to pay to send it back for a full refund. Or I can keep it for a partial refund. And they're offering my coupons for next time. As if there will be a next time. I have never had so much trouble trying to return something I did not order. I also tried posting a review on my purchase. Despite selecting one star, typing a negative review, my review got posted with 5 stars. This company is a joke. I'm aware I may never get my $60 dollars back or the time I've wasted trying to justify my return/refund.