Rip off if you want to return items
The dress I ordered looked nice from a distance, but when you look closer the quality is not great. Also you have to pay £12 shipping fee but if you want to return you also need to pay £13 restocking fee and then also pay for tracking the parcel which was £9 for me (also you have to print return label that is to go inside parcel, then package and write return address and bring to post office yourself). So all in all, you have to spend a minimum of £34 just to try on a dress, such a rip off! They offered to refund £12 to my JJ's house account, but this is only usable if I actually buy another dress from them.