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Mcgoos

荷兰

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Formula 1

Was a happy customer for years but upon renewing my subscription

Was a happy customer for years, and happy with the subscription price of €65 a year. In november received an email the yearly price would go up to €95 a year, a hefty price increase. But the (unannounced) payment request from F1 in december bounced, probably because the funds on the debit card were not enough. Had I known I would have made sure there were enough funds on the card. But because of this they immediately cancelled my subscription. And even after contacting support they are not able to fix this. Which is terrible customer service really. The only option now is to get a monthly subscription for €11,90 per month (€142,80 a year) which is more than double the old price, so thanks but no thanks. They lost me as a customer, would not recommend!

2025-01-02