Absolute scam, avoid!!!
It's a scam and they have predefined messages to get you around. Starting to talk about delayed orders, then offering refund, then getting back to order being lost, then again asking if you want to cancel and get a refund. Just answering in circles to waste your time. Order from September 2023 is still "somewhere" according to them and on the website the status is awaiting shipment. No tracking code, nothing...