Great customer service.
I recently ordered a mattress and will update this review once I receive it. But in the meantime, I wanted to commend the excellent customer service I’ve received so far. Alan was very helpful over the phone when I placed my order and Irma was just as helpful online when I had to reschedule the delivery date. She also was extremely helpful when days after placing my order, I decided I wanted the thicker mattress. Even during a holiday weekend, she returned my call promptly and initiated the process. She reached out after the holiday to let me know the warehouse was working on my new request. I truly appreciate the proactive customer service. It’s a rarity these days and it’s wonderful to interact with real people who are customer service-oriented and not have to wade through frustrating AI bots. So far, I’m impressed with this company!