Great customer support, quality items, but pricey
Due to a post office error, my order never made it to my address. I submitted a customer support ticket with photos of a random order that had my shipping label, and Pilar was immediately helpful in resolving the issue. They created a new order with my missing products and their communication was clear and prompt. I love the intention of the Take Back Bag and it's such an easy process to order bags, fill them, and ship them back. It feels great donating textiles I wouldn't be able to donate elsewhere! The only reason I'm giving 4-stars instead of 5 is because of the new limit of being able to redeem only $20 per order. I understand their reasoning, and their customer announcements/emails were very clear, but I now feel like I'm paying to recycle used textiles.