End user customer support is non-existent
I had some decent experiences with Hikvision tech support in the past, but my recent run-in was a letdown. ‘Jeet’ told me that Hikvision doesn’t support ‘End Users’ and never has, and that I was just ‘lucky’ to get help before. He pointed me to local installers, but none of them would help since they didn’t install my system. I even tried a few distributors, but they said an installer has to ‘book a visit’ to sort things out. It’s frustrating to be left out in the cold when things go wrong. End users are the reason distributors and installers have a business in the first place, so it’s disappointing to see us pushed aside when we need support.