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Jean A

美国

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Mydiamonpainting

Still want my money

I placed an order 2/8/24. Immediately I realized their system changed my address too PO Box. That is not my address. I sent an email advising of the correct address. I received an auto reply stating it was Chinese New Year they would return to the office 2/16. I contacted again on 2/19 to verify address change. The reply was you were out of 2 of the items. Should they replace with similar items. I responded 2/20 cancel entire order. 2/21 I received email stating “ Sorry for the delay, we got them restocked now. How about we refund you the shipping fee 6.99usd as compensation and you kindly keep the order?” I responded 2/21. Have you changed my mailing addresss? No answer 2/24 I remained cancel entire order 2nd request. Still no answer as of 3/2/24

2024-03-03有帮助 1