Personalization incorrect/poor customer experiencePaid a lot of money to have c bars…
Paid a lot of money to have candy bars delivered for my daughters baby shower express and 3 days before shower received then with the correct message telling guests Thank You for spending the time with our daughter Ashley and the name on the front of the candy bar was incorrect with ANGELA written on them ( we don’t even know a person with that name) so we had to throw out the 268.00 bars. The order has the correct name on it so we don’t know where they got Angela and didn’t they notice the name and message didn’t match??? Then to add more distress to this I have spent over 7 hours of time trying to get thru to them with no one picking up just being disconnected to have to restart my phone calls. I cannot use the call back feature as I work as a third shift nurse and can’t have someone interrupting my sleep. So I continue call them when I have free time. The shower was February 18th so that’s how long I have been still trying to reach someone. So frustrating 😡