We bought 2 units
We bought 2 units. The first one didn't work said it needed a part after lots of time on the phone. Couldn't get help so I purchased a second one, the same part number, just to get my customer satisfied and it came without a remote hookup. The 1st one was missing the remote by the way and 1 just ordered one. So I called to get everything returned and was told they won't return anything that has been hooked up. How do you know if it works unless you hook it up? Not a good policy.