Edited:I love the clothes but frustrating experience with customer service.
EDITED: they finally got back to me after I posted a review and had asked me to delete my review but I believe in editing to reflect the updated experience. I changed it to 3 stars as they finally resolved it and refunded the correct amount but I believe it could be a learning point to be more consistent across their customer service reps. It’s taken about 2 weeks going back and forth. Once again, I love the clothing but I hate having to deal with the inconsistencies. Good quality clothing to match horrible customer service. I ordered an item during their sale that apparently went out of stock before they were able to take it down on the website, which is what I ended up buying. They contacted to let me know my item is out of stock. Ok I understand, so I had asked for a refund but I was given a run around for a week and a half asking me if I’d consider exchanging it for another item or a gift card. I didn’t particularly want anything else on the website and shared I’d prefer the refund if possible. Fast forward to today, the item originally costs 29.95 and for some reason, they only refunded me 11.21. (???) They hadn’t explained anything about only being able to do partial refund if refunded and so I was expecting the full amount back but I’m so frustrated at this communication or lack there/of. I’ve communicated in multiple emails my desire for the refund of the 29.95 item. I love the clothing but the customer service has just been horrible in my experience.