False warranty coverage on defective products
This company does not stand by its warranty coverage. They falsely advertise that their product was covered under a “3 year warranty”. We purchased a high end Apple CarPlay unit 10 months ago and the entire left hand side of the touchscreen suddenly became unresponsive so the radio cannot be used. Their published warranty coverage is 3 years but after nearly a dozen messages back and forth with their after sales support and “engineering” team, we were told that we would have to purchase a new touchscreen at our cost. Their emailed response was “Your order is over six months old. If there are repair parts, they are not free and require self payment”. When we sent them the screenshot of their 3 year warranty and asked why they were not honouring this despite their defective product, they actually responded in writing by saying: “The three-year warranty period refers to after-sales customer service, but the related accessories for repairing problems need to be purchased by oneself. This does not include the cost of repairing accessories, especially the cost of screens is relatively high, and transportation costs are also relatively high. If we send you screen accessories for free, this will deduct our performance and bonus” In all my years dealing with hundreds of domestic and international businesses, I have never seen such an unprofessional and disingenuous response from a company. Any business involved in manufacturing products can have defects. This happens to the best of companies. The difference is a reputable business with integrity would never tell a customer that the reason why their won’t deliver on their promised 3 year warranty period is because if they did this, “it will deduct our performance and bonus”. They don’t even try to deny the product is defective, they just dismiss the warranty altogether. I strongly recommend you stay far away from this company. Consider the negative reviews that so many others taken the time to write and post. My terrible experience with Seicane is only one of many. Don’t make the mistake of trusting this company with your hard earned money. There are many other businesses that keep their promises and actually care about their customers and work hard at maintaining customer loyalty for return purchases. This is not one of those companies!