I booked three tickets (for my…
Update 07.03. After writing my bad experience RailNinja reacted to my experience and returned the amount immediately back to my bank account. Thank you for this quick response. 05.03 I booked three tickets (for my colleagues and myself) for a trip from Helsinki to Tampere and back. Unfortunately, the train was canceled due to a technical defect on the tracks and we were unable to make the journey. The tickets cost a total of 279 euros. I was told by a service employee at the station that I would automatically be refunded the money. The cancellation was on February 13. I haven't received anything yet. Unfortunately, I have not received anything even after complaining twice and requesting a refund by email.