Exceptional Customer Service; patient and attentive
I ordered the Bodywel A26 about 4/5 months ago, and use it everyday for commuting. The bike build quality is great, the company are very descriptive about the products they offer and their products are high quality. All the issues I've had with the bike were my own fault, and Bodywel customer support has been outstanding - very responsive and extremely helpful. My first issue was not attaching the bike handlebar stem correctly (it came off during use, my own fault), however, Bodywel provided me with videos and detailed instructions to correct my installation issue. My second issue I've had was when I ran through a pot hole and damaged the rear wheel rim (my own fault again). I contacted Bodywel support and they gave me a discount to buy a new rear wheel kit after their product engineers inspected the photos I sent to them. Overall, I wasn't sure how much support I would get from the company for my issues but they have gone above and beyond to resolve my problems. Highly recommend product and company.