Never Notified, Order Destroyed, Won't Refund
EDIT: The CSSBuy team reached out to me to correct the issue as you can see here, but submitting details here and directly to their support email elicited no follow-up. I ended up rejoining their Discord and opening a ticket and sharing the screenshot with them. They didn't have any information about me or my order number, and my order number wasn't even in their system anymore, so I had to dig around for documentation. Turns out the item is no longer available and they refused to refund me because "You paid another company, not us" and "It would be very expensive to have to refund you." My PayPal receipt clearly shows I paid CSSBuy Hong Kong and the amount was about $97 USD. They also acknowledged that their email system was likely experiencing issues which is why I wasn't notified that I had pending messages. Feel like the whole "follow-up" was a huge waste of time if they weren't even willing to refund less than $100 to make things right after admitting that their systems weren't working as intended. While I get emails every time I have a message waiting from CSSBuy now, I bought a vinyl record in July 2022 and never heard back from the company. I knew vinyl manufacturing was backlogged from the pandemic and was expecting to be notified when/if it arrived, and refunded if it was cancelled. Last month, someone said something that reminded me of this product, so I went about trying to log in and figure out how to request a refund since the item never arrived. Turns out they had messaged me in July 2023 that my item was in their warehouse and to let them know to ship or destroy. I received no email notification that they had messaged me in their portal. I started messaging them about the status of my item, which was no longer in the warehouse, and they refused a refund. Interestingly I got email notifications every time they messaged me in response to asking for a refund, but not to the status of my item when it arrived. I don't think it's reasonable to expect someone to log into their portal regularly for a year for status updates. I'd be wary of buying anything using this service.