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Bryce Larson

美国

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Halarye

Terrible product and customer service

I ordered three sweatshirts, the product was a chinese Temu quality knockoff. The print was blurry and low quality on top of a low quality fabric. Also all three of the shirts I got were misprinted. I ordered an otter shirt that was supposed to have two otters on the front, I got a shirt with two otters on the front, two more on the back, and an additional otter split in half on each sleeve. All the other shirts were similarly damaged such that the designs were anatomically incorrect. I reached out to support for a refund and after several emails of haggling they acted like they were being generous to give me 70% the value in store credit. Again, for a product which I demonstrated I had received in a misprinted/ damaged condition. IMPORTANT EDIT: You'll see Halarye's response to my review. To be clear, they did email me offering to expedite the refund that I was already supposed to receive. I don't even know if I've gotten that refund yet though. But they definitely did not refund me the price of the objects and the thirty-dollar return shipping like their response implies. I doubt they'll improve their print or material quality either. It was shipped from China, Temu quality stuff. And all three were misprinted. A mistake would be one item. Same with the customer service, it wasn't just that their initial response to the circumstance was bad, it was a 7 email conversation that was me repeatedly telling them that their refund offers were nonsense only for them to marginally increase the amount of store credit they'd refund me.

2024-07-13