Decent product Customer service is inadequate, and after-sales support is disappointing.
Wonderful product, disappointing support I purchased my H9AWD from the Canadian website. The bike itself is very nice , but my overall experience has been far from positive. First of all, I had ordered the bike with a top case and mirrors, but it arrived without them. As an alternative, I was offered a rear basket, which I accepted. The package, however, arrived with a broken kickstand (later replaced, but with a different model) and with the basket missing the mounting rods and bolts. I had to take it to my mechanic, who was forced to drill the basket and fabricate custom parts just to install it. Only later, thanks to a video sent by the company, did I realize that the basket was supposed to come with a full mounting kit—which I had never received. I requested a replacement for the damaged basket, offering to return the one I had been forced to modify, but my request was denied. I may eventually receive the rods and bolts, but the end result is a product that does not match what I purchased. To make matters worse, the European website shows spare parts as often unavailable, and when they are, the prices are many times higher than market value. In short: ✅ The bike itself is fine. ❌ Customer service is inadequate, and after-sales support is disappointing. A product in this price range should not come with such poor assistance.