Good luck trying to cancel subscription if outside USA. If I could make it 0 I would
If I could make it 0 I would. I signed up to Keap (now Thryv) with the intention of it being my lead management tool. I no longer have need for the tool, never ended up using it and have been trying to cancel. I wasnt able to do it via the online portal, the help section walks through a series of steps that do not apply with my configuration. I then called their Australian contact number (that is where I am based). They couldnt cancel they could only give me the contact for the US number I needed to call to cancel. It being the middle of the night I wasnt able to do that. I then found a way via Thryv's website to lodge a request to cancel. They then submit the request to a "Customer SUccess Manager". I made it clear before they did this I had zero interest in any discounts etc I just wanted to cancel. Still the customer sucess manager reaches out by email to me with a link to book a time, the majority of which are time slots in the middle of the night! I am now having to wait for a call on Saturday morning my time at 7:30am so I can tell this person what I have already requested online. Terrible customer service. I have no idea as to the product's quality as I haven't used it and no longer have need for it.