Disappointing
Disappointing. Booked a Bergen to flam train to receive an email a few weeks later to say schedule has changed, can you make a choice of a new time or ask for refund. No drama, I sent the new time I was happy with and received a confirmation email to say thank you for the confirmation of the new times you accept and your new tickets are being processed. A couple of days later receive an email to say my booking has been cancelled as I did not reply. Forwarded them the emails showing I had agreed the new time and also THEIR confirmation email that the booking would proceed. Received back automated emails to say refund was being processed so again emailed to say I had agreed to the new terms and provided the emails. Then got a further email to say I had not replied and my ticket cancelled and they’ll process the refund - hopefully. Not sure what else one can do to interact with an online company that admittedly gets reasonable reviews for their customer service…at the moment the only option for my journey is to book through them again as the only available sellers to aussies. I am not sure what to think, or to bother. And yes, while this is a negative review, their customer service team were responsive, so I can only imagine it is the corporate company rules that prevent them from being helpful to customers.