The theater experience is great, customer service nonexistant
The theater experience is great. The customer service? Not so much. I received a gift card for Christmas. With the gift card was an offer for a free popcorn. All I had to do was go to bonuspopcorn.com and enter my card number. WRONG!!! I have been trying to do this since Christmas. No luck. I go to the website and find no place to enter the card number. I asked the manager at the theater, but he had no idea how to help. I call the customer service number, which is nonexistent. I finally found a way to talk to someone in card services, but she was very abrupt and offered no help. I asked to speak to a supervisor, and she just kept reciting the company line. I tried to email the company, but my need was not in their dropdown box, so I could not complete it. And, it seems like if you are not a "paying" Stubs Club member, they don't really want to hear from you. I will continue going to AMC, but only for the movies. I will NEVER put any more money into their coffers. I am totally disgusted with their "customer service."