Avoid!!! Faulty product and poor customer service
Updating my review after the company’s response. WhatGeek claim they have “escalated” my case and will resolve it within 24 hours. However, this does not reflect my actual experience. I have already: Provided a full video showing the fault Shared the serial number Provided confirmation from the manufacturer (ETOE) that this is likely a hardware fault requiring replacement or refund Despite this, I have experienced repeated delays, requests for the same information, and no meaningful resolution. I was then offered either: A partial refund with a 30% “depreciation fee”, or A full refund only if I return the item (likely overseas and at my own cost) This is not a reasonable outcome for a product that failed within a few months of normal use. At this stage, their public response does not match their actual handling of my case. I will update this review if a proper resolution (full refund without deductions or unreasonable return conditions) is provided. Avoid them at all costs. They’re scammers and it’ll be worth going straight to the card provider for a refund!!