Worst tech support I have ever experienced in my life
The product is fine, but as you can tell from the honest reviews here, buggy to a not insignificant degree. That being the case, they need decent tech support. Instead, they have the single worst tech support I have ever experienced, in my life, ever. For weeks there has been nothing but endless questions, and zero solutions. I have a lifetime license. There is a new AI upgrade. I downloaded it, but there is no means to add my key to the new version. Instead of solving the problem, they endlessly put me off, for example, asking me to video capture the problem as it happens on screen. So I do that, send it off. Then they say, well, it works for us. This has been going on for over a month. The latest "solution" from tech "support" was sending me the users manual. After a month of this atrocious service, I wish only that I could give 0 stars,