Avoid this company at all costs
If I could give zero stars, I would I ordered an item at the end of October. Two weeks later, still no delivery—just repeated emails saying it was “in transit.” I contacted them to ask when I should expect it, only to be told to wait another 7 days. After those 7 days passed with no delivery, I emailed again and received the same automated response telling me to wait yet another 7 days. By this point (3–4 weeks after ordering), I was no longer prepared to wait and requested a refund. Instead of processing it, they asked me to check with the post office and confirm my address—something that should have been done long before. After several back-and-forth emails, they finally agreed to refund the product but refused to refund the shipping fee. I made it clear that the shipping fee must also be refunded, as I never received the product. 03/12/25 Update All money has been refunded but not without having further email correspondence. My review still stands as the whole experience has been dreadful. They Need to learn about customer service, setting expectations and not taking customers for granted